Bell AI Solutions ("Bell AI Solutions," "we," "us," or "our") provides AI strategy and implementation services to small businesses in New York, New Jersey, Connecticut, and beyond. This Privacy Policy explains what information we collect through bellaisolutions.com and our related forms, chat, and messaging channels, how we use and share it, and the choices and rights available to you. By using our site or submitting information to us, you agree to the practices described here.
1. Information We Collect
We collect the following categories of information directly from you:
- Contact and audit-booking form: name, email address, company name, phone number, notes or pain points you share with us, and your preferred meeting time.
- Chat widget: the messages you send through the chat widget embedded on our site, and any contact information you choose to share during that conversation.
We do not collect payment card information, government-issued identification numbers, or precise geolocation data through our site.
2. How We Use Your Information
We use the information we collect to:
- Respond to inquiries and schedule or confirm audits and meetings;
- Deliver, support, and improve the AI strategy and implementation services we provide;
- Send appointment reminders, follow-ups, and, only where you have given express consent, informational or marketing messages by email, text, or chat;
- Maintain records of our communications with you; and
- Comply with legal obligations and enforce our agreements.
3. SMS / Text Messaging
If you submit your phone number through our contact/audit-booking form and check the SMS opt-in box on that form, we (or our service providers acting on our behalf) may send you text messages related to appointment reminders, confirmations, and follow-ups on your inquiry. The opt-in box is never pre-checked, and consent to receive text messages is not required to submit the form or to purchase anything from us. If you separately give express consent, we may also send informational or marketing text messages. We do not send texts to numbers that have not affirmatively opted in.
Message and data rates may apply. Message frequency varies.
Opt-out: reply STOP to any text message at any time to unsubscribe. Help: reply HELP for assistance, or email us at contact@bellaisolutions.com.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.
4. How We Share Information
We do not sell your personal information. We share information only with service providers that help us operate the site (hosting, data storage, CRM, scheduling, and messaging delivery) — for example, our hosting provider (Vercel), our data storage provider (Supabase), our CRM, chat, and messaging platform (HighLevel/LeadConnector), and our automation platform (Make.com). These providers process information solely to help us deliver our services to you and are not permitted to use it for their own marketing purposes. We may also disclose information if required by law, to protect our legal rights, or in connection with a merger, acquisition, or sale of assets, in which case we will require the recipient to honor the commitments in this Policy.
We do not run advertising pixels or share information with third-party ad networks.
5. Cookies and Technical Data
Our site uses the embedded LeadConnector (HighLevel) chat widget, which may use cookies or similar technologies to maintain your chat session and recognize returning visitors. We do not use advertising or tracking pixels. Standard technical data (such as browser type and IP address) may be logged by our hosting provider for security and site-reliability purposes.
6. Data Retention
We retain the information described above for as long as reasonably necessary to respond to your inquiry, deliver our services, maintain business records, and comply with legal obligations, after which it is deleted or de-identified.
7. Security
We use commercially reasonable administrative and technical safeguards, including working with reputable service providers, to protect the information we collect. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights and Choices
Depending on where you live, you may have the right to access, correct, or request deletion of the personal information we hold about you, and, under applicable state privacy laws, additional rights such as the right to opt out of certain processing. To exercise any of these rights, or to unsubscribe from text messages (reply STOP) or emails (use the unsubscribe link), contact us at contact@bellaisolutions.com. We will respond within a reasonable timeframe.
9. Children's Privacy
Our site and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the revised policy on this page with an updated effective date. Your continued use of our site or services after a change becomes effective constitutes acceptance of the revised policy.
11. Related Document
Please also review our Terms of Service, which governs your use of our site and services alongside this Privacy Policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at contact@bellaisolutions.com.