Insights · Field notes from automating real businesses

    The spotlight essay.

    One story up front. The rest of the journal in the margin. Long-form takes on small-firm operations, cash flow, and the problems no software company will ever solve for you.

    SpotlightCash Flow

    Automated Invoice Reminders Are Killing Your Cash Flow. The Software Company That Sold Them to You Doesn't Care.

    Generic emails from "noreply@quickbooks-something.com" aren't automation. They're spam wearing a tie, and they're training your clients to ignore you.
    Cash FlowMarch 12, 20264 min read
    Read the full essay
    More essays

    Further reading.

    Three from the stack
    Done reading?

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